How can we help?

Choose your area at the top of any page: type it, or let your device find you. Upabhog then shows the shops and products within the distance you set, and you can change that distance at any time. Until you choose an area, you see products from all over Nepal.

Open a product to see the nearby shops that have it and what each one charges. On the Products and Search pages you can sort the list by nearest shop, lowest or highest price, biggest discount or newest offers.

Use the buttons above the list: open now, delivers to you, store pickup, on sale, and Filters for a price range and brands. The address of the page keeps your choices, so you can share it or come back to it.

That many shops near you have the product for sale right now. Open the product to see each shop's price and choose where to buy.

A shop's page shows its opening hours and whether it is open now, and on a list of products the Open now button hides what closed shops sell. You can still order from a closed shop if it opens within 48 hours: the order waits for it.

You can look around without one. To order, sign in with your e-mail address and password, a code we e-mail you, a passkey, or your Google account. Your cart is kept while you do.

Add items to your cart, or press Buy now on a shop's product page. At checkout choose home delivery or pickup, check your name, mobile number and delivery spot, and press Place order. The shop then accepts or declines it.

Yes. Put items from several shops in your cart and press Checkout All Stores: we take you through each shop in turn. Each shop gets its own order, with its own delivery charge.

The order is Waiting for the shop until the shop accepts it. Then it is packed, and it goes out for delivery or waits for you to collect it. We e-mail you at each step, and your order page always shows where it is.

An order cannot be edited. If the shop has not accepted it yet, cancel it and place a new one. Once the shop has accepted it, write to the shop from the order page.

Open the order from My orders and press Cancel order. You can cancel while the shop has not accepted it yet, and nothing is charged. After that, write to the shop from the order page or call it. A shop can cancel an accepted order only with a reason, which you will see.

The order stays open until the shop answers, and you can cancel it yourself at any time before that. At checkout you can also choose to have it cancelled automatically if the shop has not accepted it within a time you pick.

In cash, to the shop, when your order is delivered or when you collect it. Upabhog does not take card or online payments, and never asks you to pay in advance.

Each shop chooses where it delivers and what it charges. You see the charge, and the total you will pay, before you place the order. Some shops deliver free above a certain amount.

Either the shop does not deliver to the spot you chose, or your order is below the shop's smallest delivered order. Checkout tells you which. You can choose another shop, choose pickup, or move the pin if it is in the wrong place.

At checkout, search for your area, use your current location, or tap the map and drag the pin to your door. Save the address for next time and you can pick it in one tap. This changes only that order, not where you shop.

Choose Store pickup at checkout, if the shop offers it. The shop tells you when your order is ready; collect it during the shop's opening hours and pay there.

Once an order has been delivered or collected, open it from My orders and press Report a problem. Choose what went wrong, say what happened, add up to 3 photos if you can, and say what you would like. A problem can be reported for 7 days after the order ended.

The shop is e-mailed and answers on your order page: it can say it will replace the item or give your money back, or explain why it does not agree. If it has not answered in 3 days, the Upabhog team looks at it by itself.

Press Ask Upabhog to help on your report. The Upabhog team reads both sides and writes down what it decided, and you are e-mailed. When the problem is solved, press This is solved.

Returns, replacements and refunds are agreed with the shop, under its own policy and the consumer laws of Nepal. You pay the shop in cash, so Upabhog does not hold your money; your report is how you ask, and how the Upabhog team steps in when the shop does not respond.

Report it: choose I did not receive my order. The shop has to answer, and the Upabhog team looks at it if you are not satisfied.

Write in the Messages box on your order page, or call the shop on the phone number shown there. Messages stay open for a few days after an order is finished.

Open Account settings from the menu under your name. A new mobile number is saved only after you enter the code we text to it, and a new e-mail address only after you enter the code we send there.

On the sign-in page choose Forgot your password?, or sign in with a code we e-mail you instead of a password. Once you are in, you can set a new password in Account settings.

Tick Save these details for next time at checkout, or add an address under Saved addresses. You can keep a few, and pick one in a tap when you order for delivery.

Use the language switch at the top of any page, or in the footer. Your choice is remembered, and the e-mails we send you come in the same language.

Open Account settings and choose Delete my account. It cannot be deleted while you have an order in progress or own a shop. Your saved addresses are deleted with it; shops keep their record of past orders, with your name on them and no link to you.

Choose Sell on Upabhog at the top of the page, sign in, and tell us about your business and your shop. The Upabhog team reviews every new shop before customers can see it, and we e-mail you when it is approved. Then you can add products and take orders in the Seller Hub.

Your application page and the e-mail we sent say why. Fix what they ask for in Store Settings and send the shop for review again.

Each shop delivers its own orders, or lets customers collect them. Upabhog does not run deliveries.

Only the shop you order from, so it can prepare and deliver your order. They are removed from the order when it is finished.

No. We never ask for your password, or for the codes we send you, by phone, message or e-mail. If someone does, do not give it, and tell us at [email protected].

Write to [email protected] with the address of the page and what is wrong. Depending on what happened, we may warn the shop, remove a listing, or pause or close the shop.